Customer Centric Process
With Planfirma, customers are involved at every step of software development. From planning, to design, through development and testing, we share our work with you and react to your feedback so that we build exactly what you want. Sharing, tweaking (based on your feedback) and constantly improving is our mantra.
We believe that communication is the single most important factor that determines the success of projects. We strive to be open and transparent about our work, and connect with you in a direct and personal way. There are no formalities or bureaucracy when you deal with us!
We work hard to keep our team and our software lean, so that we can adapt to change on the fly. We strive to be simplistic in our design and implementation and aim to stay away from any software or process that acts as an impediment to change. We realize running away from change is futile – embracing it is the only way forward.
We like to keep things simple. We excel at breaking down complex systems into smaller, more manageable components – and working with them. We strive to make our applications intuitive and elegant – but simplicity is the virtue we desire most in our solutions. We truly believe that simple, structured interfaces and solutions last longer and are adapted more widely than complex monolithic systems.
Proven Track Record
We pride ourselves on the quality of work we do. We have all been part of amazing teams at world-leading I.T. houses before we came together to form Planfirma, and we wear our achievements at work as a badge of honour. We have worked on projects across various domains and technologies and have delivered successfully irrespective of the size or complexity of the project.
We understand customer pain of maintaining the software. That is the reason we connect customers directly to the people who actually build the software for support queries. We do not route them through call-centres or third-party support. At Planfirma, we want to be in touch with the people who are using our applications and understand customer’s problems and concerns. It helps us improve ourselves and our solutions, and provides clients with the quickest turnaround time for support queries.